What is the appointment cancellation policy?

At Oshi Health, our goal is to provide you with the highest quality care and ensure that all members can get seen by their care team in a timely fashion. Your appointment time is reserved just for you, and our providers take the dedicated time to prepare in advance of each visit. 

Therefore, our late cancellation policy helps us maintain our standard of care, an efficient schedule, and accommodate our members’ needs. We kindly request that you read and understand the following policy.

Appointment cancellation:

a. We understand that unforeseen circumstances may arise, and you may need to reschedule or cancel your appointment. For any changes, we appreciate a minimum notice of 48 hours before your scheduled appointment.

b. To reschedule or cancel your appointment, please do so via the Oshi Health mobile app. For more information, view directions on how to change an appointment. You can also contact a GI Care Coordinator via chat message in the mobile app or text us at (646) 876-8455 (9 am – 6 pm EST).

c. The late cancellation policy will apply if you cancel or reschedule your appointment within 48 hours of the appointment, or if you do not show up to the visit.

Late change fees:

a. A fee of $50 may be charged for late cancellations and reschedules, or missed appointments. This fee goes toward the time and resources allocated for your appointment.

Payment:

a. Late cancellation fees are the sole responsibility of the patient. Payment can be made by credit card or check.

Exceptions:

a. We understand that life happens, and emergencies and exceptional circumstances may occur. If you have an emergency or exceptional circumstance, please inform us as soon as possible, and we will handle your situation on a case-by-case basis.

Appointment reminders:

a. We make our best efforts to remind you of upcoming appointments through email reminders, push notifications in our mobile app, and other communication, using the contact information you provided to us upon registration. However, we are not liable for any late reschedules, cancellations, or missed appointments.

Acknowledgement:

By scheduling an appointment with Oshi Health, you acknowledge and agree to the terms of this late cancellation policy. We appreciate your cooperation to help us provide the best possible care to all of our patients.

If you have any questions or need further clarification, please contact a GI Care Coordinator via chat message in our mobile app, or call or text  (646) 876-8455 (ext. 1). Thank you for giving us the opportunity to partner on your GI journey.