• If Labcorp is selected as your preferred lab, you can complete labs at any Labcorp.
• If Quest is selected as your preferred lab, you can complete labs at any Quest in your state. 
• If you selected a lab other than Labcorp or Quest, you must complete the labs at the specific location you requested. 
• If Cologuard was ordered, it will be sent to your home from Exact Science Laboratories. Follow instructions within the packaging exactly as stated. 
• If your provider ordered labs from Qdx, TrioSmart, or Ambry Labs, they will be sent to your home. Follow instructions within the packaging exactly as stated.

Contacting your chosen laboratory will provide you with the most appropriate guidance regarding appointments.

In most cases, you do not need an appointment to complete lab work; however, scheduling an appointment may reduce wait times at the lab.

• For Labcorp, you can book your appointment through the app or by using this link: https://www.labcorp.com/labs-and-appointments/results
• For Quest, you can book your appointment through the app or by using this link: https://appointment.questdiagnostics.com/
• When booking your appointment, choose an option tailored to your specific orders. You can also choose “all other tests” or “routine blood work.”
• For all other labs, please call the facility directly to book your appointment.

Please bring your photo ID and current insurance card. We know you already, but the individual labs and laboratory technicians may not.

For Quest or Labcorp orders, you typically do not need a copy of your orders. However, it is best to have it available on your Smartphone or to have a paper copy as a backup in the event of technical difficulties. For labs other than Quest or Labcorp, we recommend bringing a copy of your orders or contacting the lab prior to your visit to clarify any unique requirements.

If you are switching from Quest to Labcorp or vice versa, the lab orders are interchangeable and can be accepted at any location or facility. To ensure we receive your lab results, please notify us if you change labs. If you switch to a lab other than Labcorp or Quest, you will need to call us so we can resend your lab orders. You can reach out via the chat function in the Oshi Health app or call our office at 646-876-8455.

External services such as lab work are not included in the cost of Oshi’s services because we do not perform the testing. To determine the exact costs of your specific labs ordered by your provider, please contact the lab and/or your insurance company directly.

We are unable to determine if your insurance is in-network with your chosen laboratory. Our care coordinators can help you find a convenient, in-network lab location.

Not all lab appointments will require fasting. Your provider will notify you if you need to fast for your blood test. If you have any other questions, please call us or send a message through the Oshi app.

The following is a list of labs that will always require fasting:

• Vitamin K levels
• Liver Fibrosis testing (ELF, Fibosure, FibroMETER, FibroTEST, Fib-4) 
• Lipid panel, cholesterol tests 

If the lab has different fasting recommendations, please follow your provider’s directions or call to clarify instructions. 

If you have a fasting lab, you’ll need to fast for at least eight (8) hours before the labs are drawn.

No, unfortunately, you cannot eat anything during the fasting period before your labs are drawn.

Yes, we definitely encourage you to drink at least two glasses (16 ounces or more) of water in the morning before your fasting labs. Being hydrated will help make sure that there are no issues drawing your blood (and it’ll help fend off those hunger pains). You can also have one cup of unflavored black coffee (no sugar, no milk).

While it is not mandatory, notifying us that you have completed your labs helps expedite the retrieval of your results. Please notify us when you have finished your labs by opening the Oshi app and selecting To Dos. From there, you can mark your lab work as “Done.”

Your provider will notify you of your lab results via the Oshi app or by phone.

Typically, blood work can take 2-5 business days to result. Stool testing and other more complex bloodwork may take up to 7-10 business days. If you are set up to receive notifications from your lab, you may be notified of your results before your provider. Once we receive your results, please allow 24-48 hours for your provider to review them and contact you.

If you’d like a physical copy of your lab results, you can contact the laboratory facility that performed your tests. If done at Quest or Labcorp, your results will be available to you soon after your labs are drawn via your Quest/Labcorp Patient Portal account. Once Oshi notifies you that we have received your results, we can also provide a copy upon request via chat or email.

Please allow 1-2 business days for processing your order. Once your order is placed, we will notify you via your Oshi app. You should receive your kit within 1-2 days after this. Please allow 3-4 business days from the time you submit the specimen collection for your test results to be available.

Please allow 1-2 business days for processing your order. Once your order is placed, we will notify you via your Oshi app, and the kit will be shipped to your home within 5 business days. Results are available approximately 7 days after the lab receives the sample

Please allow 1-2 business days for processing your order. Once your order is placed, we will notify you via your Oshi app, and Ambry Genetics ships kits overnight. It will take 1-8 business days for the testing to be completed.

You will be able to complete stool tests at home. Your chosen lab will provide you with everything you need to complete the stool test. You will need to go to the lab to pick up the kit and return the stool sample to the same lab.

Your provider will tell you if your blood test needs to be completed urgently.

If the blood test is not urgent, please take the stool kit from the lab home with you and complete the blood draw when you return to the lab with the stool sample.

If your blood test is urgent, complete the blood test and request a separate stool order by calling us at 646-876-8455.

This facility will contact you directly to schedule delivery of your Cologuard test kit. Please be sure to follow the lab’s instructions for completion of the tests.

Once the lab receives the Collection Kit, it usually takes about two weeks for the laboratory to test the sample and report the results back to the provider.