We are a Telemedicine service and the Oshi Health app is where your virtual visits, appointment scheduling, appointment summaries, and live chat for support in between visits occur. Without being able to download our app on your mobile phone, we would not have a way to provide care or full access to our services.

If you need to connect with a member of our team, you can call us at (646) 876-8455 or text us at (646) 921-3556 between 9 am – 7 pm EST. After hours, you will be connected with our on-call clinical team.

To download the Oshi Health mobile app, visit the Apple App or Google Play store, based on the type of mobile device you have. Follow the links to go directly to the Oshi Health app within the store, or search for Oshi Health in your device’s app store.

For an Apple mobile device, follow these steps to download: 

1. Navigate to the Apple App store
2. Using the search bar, search for “Oshi Health”
3. Select “Download” at the top of the page 
4. Navigate to your home screen and open the Oshi Health mobile app

For an Android device, follow these steps to download:

1. Navigate to the Google Play store
2. Using the search bar, search for “Oshi Health” 
3. Select “Download” 
4. Navigate to your home screen and open the Oshi Health mobile app

To enable audio and video, follow these instructions for an Apple device or these instructions for an Android device.

To enable push notifications  in order to be notified about appointments, messages from your care team, and more, refer to the following instructions.

For an Apple mobile device, refer to Apple support or follow these steps:

1. Go to ‘Settings’ 

2. Select ‘Notifications’

3. Find and select the Oshi Health mobile app

4. Tap the button at the top of the screen that says ‘Allow Notifications’ 

For an Android device, refer to Android support or follow these steps: 

1. Go to ‘Settings’

2. Select ‘Applications

3. Select ‘Application Manager’

4. Find and select the Oshi Health mobile app

5. Tap ‘On’ to ‘Allow Notifications’

To reinstall the Oshi Health mobile app, follow the steps below based on the type of mobile device you have. 

For an Apple mobile device, follow these steps to reinstall the Oshi Health app:

1. Navigate to the Oshi Health mobile app on your home screen 
2. Push and hold the app 
3. Select “Remove app” from the pop-up menu 
4. Navigate to the Apple App store
5. Using the search bar, search for “Oshi Health” 
6. Select “Download” at the top of the page 
7. Navigate to your home screen and open the Oshi Health mobile app

For an Android mobile device, follow these steps to reinstall the Oshi Health app:

1. Navigate to the Oshi Health mobile app on your home screen 
2. Push and hold the app 
3. Select “Uninstall app” from the pop-up menu 
4. Navigate to the Google Play store
5. Using the search bar, search for “Oshi Health” 
6. Select “Download” at the top of the page 
7. Navigate to your home screen and open the Oshi Health mobile app

Please email your Care Coordinator [email protected] if you would like to get access to your medical records.

To reset your password, open the Oshi Health mobile app and follow the below steps:

Select ‘Forgot Password’ on the Login Screen

Enter the email address associated with your Oshi Health account

Check your email for a password reset code. Then, enter your reset code and click ‘Continue’

Create a new password and click ‘Submit’

To update the Oshi Health mobile app, follow the steps below based on the type of mobile device you have. 

For an Apple mobile device, follow these steps to update the Oshi Health app:

1. Navigate to the Apple App store 
2. Search “Oshi Health” 
3. Select the Oshi health mobile app 
4. Select “Update” 

For an Android mobile device, follow these steps to reinstall the Oshi Health app:

1. Navigate to the Google Play store 
2. Select your profile image at the top of the page 
3. Select “Manage apps and device” 
4. Scroll down to the Oshi health mobile app 
5. Select “Update” 

If you experience any difficulties with the webpage during the sign-up process, you may need to clear your cache. Clearing the cache and cookies from a web browser is an important first step to troubleshoot for internet browsing.The ‘cache’ is a tool used by your internet browser to speed up the page loading process. However, sometimes it can cause a problem when websites are updated and developed. Clearing the cache and cookies can help us determine whether the website itself is the source of the issue you’re experiencing. 

For Google Chrome, follow these steps: 

1. Select the menu icon on the top right of the google chrome window 
2. Navigate to settings 
3. Navigate to Privacy and Security 
4. Select Clear browsing data 
5. Check Cookies and other site data 
6. Select clear at the bottom of the page

For Safari, follow these steps:

1. Navigate to the safari menu 
2. Navigate to History
3. At the bottom of the window select “Clear History “
4. Select Clear History at the bottom of the popup window 

For iOS Safari, follow these steps: 

1. Navigate to the settings on your device 
2. From settings select Safari 
3. Navigate to the bottom of the page and select “Clear History and Website Data”
4. Select “Clear History and Data”
5. Select “Keep Tabs”

For Android, follow these steps:

1. Navigate to the Google Chrome web browser 
2. Select Menu on the top right 
3. Select Clear Browsing data at the top of the page 
4. Select Clear data at the bottom of the page